Terms & Conditions | Big Mountain Bike Adventures

Terms & Conditions


    Trip participants have a certain responsibility to Big Mountain Bike Adventures and other trip participants. All trip participants are responsible for: Reading and understanding the following Terms and Conditions and reviewing our Release of Liability prior to registering for any Big Mountain trip, understanding the conditions implied in the provided Trip Itinerary, selecting a trip that is appropriate to their interests, fitness and abilities, preparing and training for the trip accordingly and having the proper bike and equipment needed for the selected trip. A participant may be asked to leave a trip if the leader feels that the person’s continued participation may prove detrimental to the individual or to the well-being and enjoyment of other guests.



      Common sense is one of the most important things to keep in mind and practice while on a Big Mountain trip. Know your limit and ride within it at all times. The following is Big Mountain’s responsibility code which we ask all participants to follow:

      -Always ride well within your physical limits in case of situations like detours, variable weather and accidents where more energy than intended might be needed.
      -Always ride in control and well within your ability level. You must be able to avoid other people or objects.
      -All riders must wear the appropriate helmet (or full-face) and gear (knee pads, gloves, armour).
      -Inspect your bike daily while on the trip and have it checked by a qualified bike mechanic before your trip.
      -Stay on marked trails. Obey all signs and warnings. Do not cut switchbacks. Keep off closed areas.
      -Avoid riders ahead of you. They have the right of way.
      -Look uphill and yield to other riders when entering a trail or starting downhill.
      -Do not stop where you obstruct a trail, or are not visible from above.
      -If you are involved in or witness a collision or accident, stay with your fellow rider.
      -Do not ride your bike if drugs, alcohol, or fatigue impairs one’s ability.
      -Do not feed, provoke, or approach wildlife.


      • SAFETY

        Remember that you will be far away from home and an injury will not only affect your trip but the whole group’s experience. We recommend that you take it easy on your trip with us and ride well within your limits. Keep your wheels on the ground please and always ride in control. Walk sections if you are not 100% comfortable.

        On our first morning of riding we will go over safety elements which include: team spirit and working together, daily bike check, helmets, eye protection, hazards, communication procedure, staying hydrated, avoiding fatigue and cramping, riding pace (it’s not a race) and responsibility for your gear.

        While our rides do cater to strong intermediate and advanced riders we recommend that all participants be versed in the following riding techniques before the trip: safe urban riding, stopping and not skidding, riding switchbacks, looking ahead, safely dealing with exposure, cornering, riding defensively and taking responsibility, hiking your bike, riding steeps and falling techniques.

        Each group will be riding with one to two guides at all times (two guides for groups of six or more), one at the front of the group and one at the back of the group. Each guide will have a radio, a first aid kit and is certified in first aid. Safety is ultimately a group effort. This means each participant rides well within their ability and understands that our goal is for everyone to finish the trip in good health.

        While theft can happen anywhere, most rides are in remote areas that are safe. We recommend you do not leave any valuables unsecured in hotel rooms. A bike lock is not needed, as bikes are stored inside accommodation at night.



          Medical Insurance is mandatory on all Big Mountain Bike Adventures’ trips and Travel Insurance is strongly recommended. At Big Mountain we adhere strictly to our cancelation policy, so we recommend purchasing the most comprehensive package available that will reimburse you should you need to cancel your trip with us. Purchase insurance once your trip is confirmed, deposit paid and your flights are booked. 

          Medical and Travel Insurance should cover the following: 
          - Emergency air evacuation: This is mandatory on all BM trips, in case you’re injured in a remote region.
          - Reimbursement of your hospital bills and coverage for possible early return travel home. 
          - Mountain Biking: Make sure you confirm this activity is covered.
          - Trip cancelation and interruption: your land cost and flight costs will be reimbursed in the event of the unexpected injury, illness or personal emergency.
          - Loss/damage of baggage, bike and personal effects (recommended when travelling with bikes and always confirm coverage amounts. If you need more coverage - invest in separate insurance just for your bike).
          - Baggage delay reimbursement and/or delay in your trip to recover expenses if the trip is interrupted, delayed or you miss a connection. 

          Additional policy details: 
          - Will pay expenses upfront or reimburse after returning home and submitting a claim. Paying upfront is ideal because medical bills abroad can be expensive and “reimbursement type plans” might mean you can’t leave the facility or country until the bill is paid. 
          - Provides coverage for pre-existing conditions,as required.

          This is not an exhaustive list and is only intended as a helpful guideline. You should ensure any policy you buy is fully appropriate to your particular situation, both medical and financial.

          Here’s a list of providers to consider: 
          Canada: www.rbcinsurance.com  | USA: www.travelexinsurance.com  | International: www.worldwideinsure.com or www.worldnomads.com  
          Or check out www.insuremytrip.com for a comparison of providers / plans.

          If you have any questions about travel insurance we recommend calling a local travel office or an insurance company directly and discussing the coverage options.  


          • THEFT & LOSS

            Big Mountain Bike Adventures, staff and partners are not responsible for lost or stolen bikes, bags or personal items at any point during a trip. Clients are responsible for the care and prevention of theft of their bikes and gear. It is the clients responsibility to approve methods of loading on/off vehicles and also storage. If ever in doubt, we encourage everyone to talk to their guide or host and, if needed, agree on an alternative or ask to store bikes in their rooms. On all our trips we recommend bringing a durable lock for added security (even in your hotel room). As well, before leaving for your trip, we strongly encourage everyone to ensure belongings are appropriately insured to their full value.


            • TRIP DEPOSITS

              A per person deposit of $750 CAD for scheduled trips is collected at time of registration - except Custom or Private Trips, which varies. Deposits may be made by wire transfer or a major credit card (Visa or MasterCard). Deposits for scheduled trips are refundable up to 14 days after registering (when booking 90 days or more in advance), after the 14 days, deposits are non-refundable, but transferrable up to 150 days prior to a trips start date and must be used within one calendar year of a cancelation request. When booking 90 days or less prior to a trip start date - the full trip balance, including any add on's, will be due at the time of registering.


              If canceling, the following policy applies for our Scheduled trips:
              - Within 14 days of receiving your registration (and outside of the 90 day pre-trip window) your full deposit of $750 CAD per person will be refunded.
              - After 14 days your $750 CAD per person trip deposit is non-refundable. However it is transferrable to another trip up to 150 days prior to your trips start date and must be used within one calendar year of your cancelation request.
              - Once full balance is paid at 90 days before the trip start date, 50% may be refunded up to 60 days prior, 25% refunded up to 30 days prior.
              - All trips are non-refundable 29 days or less prior to the trips start date.
              If canceling, the following policy applies to Private or anything else Custom (unique destinations or athlete programing):
              - Deposits on destination itineraries are non-refundable once received. Deposit amounts will vary depending on the destination and itinerary but typically 25% unless the BM office incurs unique desposit amounts in planning phase.
              - Once a full balance or amount is received at 150 days before the trip start, 50% may be refunded up to 90 days prior, 25% refunded up to 60 days prior.
              - All Custom or Private trips are non-refundable 59 days or less prior to the trips start date.
              -Single or half day bookings require full payment at the time of booking and are 50% refundable up to 30 days prior. If cancelling within 30 days full payment is non-refundable but 50% will be held as a credit towards a future trip or booking with 24 months of activities’ date.

              All participants must purchase Travel Insurance to avoid loss of funds if cancellation is necessary. 
              All cancellations must be made via email sent to Big Mountain Bike Adventures.


              Big Mountain reserves the right to cancel a trip if the minimum number of clients for a trip is not fulfilled. In such a case, refund of payments received by Big Mountain shall be returned. Please note that once trips are scheduled, cancellations by us are extremely rare. Big Mountain cannot assume responsibility for any loss incurred on account of non-refundable air tickets. Please contact Big Mountain prior to purchasing your flight as to confirm that the required number of participants have signed up for your trip.


              Natural disasters including but not limited to; erupting volcano, landslide, flooding, wildfire, earthquake, droughts, major storm, etc. can occur at any destination where we operate our trips. Political instability can also occur in some countries where we operate trips making a destination un-safe to visit. Natural disasters and political instability can disrupt our trips prior to departure and during the trip. When possible Big Mountain Bike Adventures will inform participants in advance of any possible disruptions. In the event a trip is cancelled or an itinerary is modified for the group’s safety due to a natural disaster or political instability - Big Mountain Bike Adventures will not be responsible for loss of funds. All riders should have comprehensive Travel Insurance that covers travellers in these circumstances.

            • FLIGHTS 

              Each participant is responsible for booking and paying for their own flights to the starting and/or finishing place for Big Mountain trips. Please note majority of airlines charge an excess or oversized baggage fee for bike bags/boxes.  Ensure you confirm the policy and cost before finalizing your booking. At the time of booking flights, we recommend sticking with one airline carrier to avoid paying each airlines excess or oversized baggage charges. 
              We recommend checking in for your flight as early as possible. This can sometimes help ensure your bike bag makes it on the flight with you. Most airlines only have so much space for oversized. It may otherwise be bumped to another flight, arriving later than you. Upon arrival always inspect your bike and bag at the airport in case it was damaged on the flight.
              Please contact us before you book your flight to confirm that the trip has enough participants to run the trip.

            • MINIMIZING JET LAG 

              We like to recommend riders arrive a day (or two or more) before the trip begins to help recover from travels and jet lag and always try your best to take measures to minimize jet lag - which will help you enjoy the trip from day one (if necessary). Some tips include: rest, hydrate and eat healthy leading up to your departure. Stay hydrated on the plane and when you arrive (planes are extremely dry environments), and minimize alcohol and caffeine on the flight. Another suggestion is to adjust your clock leading up to your trip to help adapt to the new time zone. Remember, a single day is required to recover for each hour of time difference, especially important if travelling over multiple time zones.


              • SINGLE SUPPLEMENTS

                The single supplement is an additional fee for participants that request their own room for the duration of the trip. If you are travelling on your own but do not request the single supplement Big Mountain will pair you up with someone of the same gender. If you are travelling on your own and there is not another single person of the same gender the participant will be required to pay the single supplement fee.


                Participants should be healthy and active and are strongly advised to follow our pre-departure fitness training recommendations. It is vital that persons with medical problems make them known to us well before departure. Hospital facilities for serious problems can be difficult to source and evacuation can be prolonged, difficult and expensive. Big Mountain assumes no liability regarding provision of medical care.

              • TRIP SAVINGS 

                All returning Big Mountain riders are eligible for 5% discount on their trip fee when registering for a scheduled. As of fall 2016 – Big Mountain started offering a Book Early & Save 5% discount for riders who book a trip SIX months or more prior to their chosen trips departure date.  Returning riders can combine the Book Early & Save discount and their Returning Rider 5% discount for totaly of 10% off. All discounts are only applicable on scheduled trips, per person land fees, that are open to the public and not valid on private trips or additional costs such as; single room supplements, bike rentals or pre/post extra's including hotels, transfers, non-riding activities, etc. If you have questions don't hestitate to contact us - info@ridebig.com


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